Privacy Policy

1. Introduction

Northshore Downhill ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or create a user profile
• Place an order or request a quote for our products or services
• Subscribe to our newsletter or marketing communications
• Contact us through our website, email, or phone
• Participate in surveys, promotions, or other interactive features

This information may include:

• Name, email address, and phone number
• Company name and business information
• Billing and shipping addresses
• Payment information (processed securely through third-party providers)
• Any other information you choose to provide

2.2 Information Automatically Collected

When you access our website, we may automatically collect certain information, including:

• Device information (browser type, operating system, device identifiers)
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source that led you to our site
• Date and time of your visit

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling orders, including shipping and delivery
• Communicating with you about your orders, inquiries, or requests
• Providing customer support and responding to your questions
• Sending marketing communications and promotional offers (with your consent)
• Improving our website, products, and services
• Analyzing usage patterns and trends to enhance user experience
• Detecting, preventing, and addressing fraud or security issues
• Complying with legal obligations and enforcing our terms

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, and customer service.

4.2 Business Partners

We may share your information with business partners to offer you certain products, services, or promotions that may be of interest to you.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage of personal information on protected servers
• Regular security assessments and vulnerability testing
• Access controls limiting who can view personal information
• Employee training on data protection and privacy practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Opt-out: You can opt out of receiving marketing communications at any time.
• Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.